bromoPrivacy Policy

This page describes what data we collect when you use bromo and how we keep that data protected. We believe transparency about your privacy is essential — we detail what information we gather, who can access it, and how long we hold it.

When you register on bromo, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, place bets on Liga 1 or other sports, or play live-dealer games, you share personal and financial information with us. We treat this data with care and follow applicable data protection laws. Our servers may sit outside your home jurisdiction; however, we apply the same security standards globally.

Our privacy policy applies to all bromo users — whether you access via web browser, mobile app, or desktop. If you have questions about how we handle your data, contact our support team through the help centre. We update this policy periodically; changes take effect when posted.

What Data We Collect on bromo

We gather several types of information to operate bromo and serve your account. Here is what we collect and why:

Identity and Contact Information

When you open a bromo account, we collect your full name, date of birth, email address, phone number, and postal address. We use this data to verify your identity (required by anti-money-laundering regulations), confirm your jurisdiction eligibility, and communicate promotions or account updates. We may ask for additional identity documents — a government ID, proof of residence, or utility bill — during account verification. This information is necessary before you can deposit or withdraw.

Payment Information on bromo

We collect payment method details: your DANA, e-wallet, mobile banking, local payment, or online payment account identifier; your bank account number (for e-wallet, mobile banking, local payment, online payment transfers); and your e-wallet reference. We store these securely so you can deposit and withdraw without re-entering details each time. Payment processors (the banks and wallet operators behind mobile banking, local payment, online payment, etc.) also receive payment data directly — we do not store your actual card numbers or wallet passwords. We keep transaction records (date, amount, status) linked to your account for accounting and dispute resolution.

Betting and Account Activity on bromo

We record every bet you place, every game you play, and every withdrawal you request. This activity log includes the game type (Liga 1 sportsbook, live blackjack, Aviator slot), your stake, outcome, and timestamp. We use this data to calculate your tier status, loyalty points, weekly cashback eligibility, and promotional playthrough. Activity data also helps us detect fraud or suspicious patterns — if an account shows unusual behaviour, our compliance team reviews it.

Technical and Device Data

When you use bromo, we collect technical information: your IP address, browser type, operating system, device type (mobile or desktop), and pages visited. We use this data to maintain the platform, improve user experience, and prevent fraud. Cookies stored on your device help us recognize you on return visits and remember your preferences. You can manage cookie settings in your browser; however, some bromo features may require cookies to function.

Location Data on bromo

We do not automatically collect your precise GPS location. However, we may infer your general location from your IP address to verify jurisdiction eligibility — we check whether your location aligns with jurisdictions where bromo operates. You are responsible for confirming that your jurisdiction allows access to bromo. We do not use location data for marketing or personalization beyond this check.

How We Use and Protect Your Data on bromo

Use of Data on bromo

We use your data for legitimate operational purposes: processing deposits and withdrawals, calculating loyalty rewards, sending account notifications, investigating disputes, and complying with laws. We do not sell your personal data to third parties for marketing. We may share data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet operators) to complete transactions, with government agencies if legally required, and with fraud-prevention partners to protect our platform. All third-party processors sign confidentiality agreements requiring them to protect your data.

Security Measures on bromo

We encrypt sensitive data (passwords, payment details, identity documents) using industry-standard encryption. Our servers use firewalls, regular security audits, and access controls — only authorized staff can view your data. We do not guarantee absolute security; however, we apply reasonable safeguards. If we discover a data breach, we notify affected users and relevant authorities as required by law.

Your Rights on bromo

You have the right to access your personal data held on bromo. You can request a copy of all data associated with your account by contacting our help centre. You may request correction of inaccurate information. You have the right to request deletion of your account and associated data, subject to legal retention requirements. You may object to certain data uses — for example, you can opt out of promotional emails while keeping your account active. To exercise these rights, contact support and confirm your identity.

Cookies and Tracking on bromo

We use cookies to store login tokens, preferences, and session data. Cookies help bromo remember you between visits and keep you logged in. We may use analytics cookies to understand how users navigate the platform — this data is anonymized and helps us improve design. Third-party tools (such as analytics providers) may place their own cookies on your device. You can disable cookies in your browser settings; however, bromo may not function fully without them. We do not use cookies for behavioral advertising.

Data Outside Your Jurisdiction

Our servers and data processors may be located outside your home country. When you use bromo from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere, your data may be processed internationally. By using bromo, you consent to this cross-border data flow. We apply the same data protection standards regardless of where servers sit. If you have concerns about international data transfer, contact our help centre.

Contact Us About Privacy on bromo

If you have privacy questions, dispute a data handling practice, or wish to exercise your rights, contact our support team through the help centre. Provide your account email and a clear description of your request. We aim to respond within 14 days. If you believe bromo violates your data protection rights, you may escalate to your local data protection authority — we comply with requests from regulatory bodies.

We at bromo remain committed to protecting your privacy. This policy reflects our current practice; we review and update it regularly. Changes are posted on this page with an updated effective date. By continuing to use bromo, you accept our privacy practices as outlined here. We believe clear data handling builds trust between bromo and our users.